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Frequently Asked QuestionsGeneral QuestionsWhat is a virtual server?How many hits can a virtual server support? How will my server be connected to the Internet? How long does it take to register a domain name? Is there a support manual or online support resources? How can I contact HOSTEX staff? Is HOSTEX a reseller of any other virtual server provider? Are there any restrictions to the content I can put on my server? Does HOSTEX take care of registering domain names for its customers? Do your servers support other than .com, .org, .net domain names? How can I order additional features of my server? Why should I choose HOSTEX? Does HOSTEX provide dial-up connections? How do I switch over from my current provider with the least amount of down time possible?
Reseller QuestionsHow do I become a reseller?Who handles support questions for a reseller's customer? If I cancel, can I take my customers with me?
Ordering QuestionsHow can I make an order?How can I order additional domain names, extra hard disk space, and other options for my virtual server later?
Billing and Payment QuestionsHow can I pay for my virtual server?If I cancel my account, do I get a refund? Do you offer any discount if I pay in advance?
Technical QuestionsWhat is services setup time?How can I move my domain to HOSTEX? How can I access my new virtual server at HOSTEX before my domain is transferred? How can I check the content of my site before my domain is transferred and can I access it from the web? Can I use SSL encryption on my virtual server? Do I have shell privileges? How do I get my web page statistics? Can I use CGI's? Can I use Perl? Can JAVA be used? Does HOSTEX support PHP Base Library? What is my POP3 server name to get my mail? Why am I unable to check my POP3 account?
TroubleshootingWhy am I unable to access my server on HOSTEX?What is a virtual server?A virtual server is a system in which a single machine will resolve multiple Domain Names. This allows a single machine to act as many separate systems. This way the expense and maintenance burden of hosting each website on a dedicated machine is eliminated. How many hits can a virtual server support?There is no clear answer to this question. Our virtual servers are designed to handle huge hit load (more than 200 hits per second). If your site requires even greater hit volume, please inform us, we will offer you a shared hosting. How will my server be connected to the Internet?Your virtual server is connected to the switch via Ethernet connection. The system is connected to the Internet via OC-3c/OC-12c-based multiple lines with total possible bandwidth up to 3 Gigabytes! There is no traffic level we can not accommodate! How long does it take to register a domain name?All .com, .net, and .org Internet domain names must be registered with Internet Domain Registrars. Our automated registration service takes just minutes of your time to reserve your domain name, which will then propagate worldwide throughout the Internet within a couple days. Is there a support manual or online support resources?Yes. Please view our Manual at http://www.hostex.net/manual/. How can I contact HOSTEX staff?Please, use our http://www.hostex.net/support/contact.html form or write an e-mail to support@hostex.net. Is HOSTEX a reseller of any other virtual server provider?No. We are an international IPP (Internet Presence Provider) company. Are there any restrictions to the content I can put on my server?Please read our Terms and Conditions page at http://www.hostex.net/start/terms.html. Does HOSTEX take care of registering domain names for its customers?When you order your virtual server on HOSTEX, we take the information you provide on our order form and automatically forward it to Internet Domain Registrars. They will then register your domain name for you, and bill you separately ($60 per two years) for that domain name. You can also register an unlimited number of additional domain names that you wish to point to your virtual server. Do your servers support other than .com, .org, .net domain names?Yes, it is possible to register these domain names and use them with our servers. However, please contact our staff for details about registering, changing nameservers and other info. How can I order additional features for my server?HOSTEX has introduced totally new ordering method – you can order or cancel any service any time. Use Control Center at http://www.hostex.net/login/. for this. Why I should choose HOSTEX?No technical traffic limits, 99.99% uptime, 24 hours per day service, "free to choose" service, low prices – you name it! Does HOSTEX provide dial-up connections?No, we do not provide dial-up access to the Internet. You will need an account with a local ISP in order to access the Internet. How do I switch over from my current provider with the least amount of down time possible?Switching over from another provider is no problem, and if done right can nearly eliminate downtime if you follow these easy steps: Order a virtual server at HOSTEX. Transfer data from old site to new one. Setup email addresses, CGI's, make any configurations necessary on your new virtual server. Confirm that everything on your virtual server is fully operational. Contact us for assistance in changing nameservers. As soon as the domain name is pointed to your new site, (you will get confirmation from Internic) cancel services with your old provider. | ||||||||||||||
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How do I become a reseller?Our reseller program is very simple. Please read our Reseller Info page at http://www.hostex.net/reseller/. Who handles support questions for a reseller's customer?All support of reseller’s clients is handled by reseller only. If reseller can not answer a particular question or if any special situation occur – he can contact HOSTEX on behalf of his client. If I cancel, can I take my customers with me?Yes. In most cases, we would not even know if a site belonged to a reseller or to its client. We are the technical contact in the domain name registration record. Administrative contact maintains ownership of the domain name. | ||||||||||||||
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How do I place an order?Proceed to our Getting Started section at http://www.hostex.net/start/. How can I order additional domain names, extra hard disk space, and other options for my virtual server later?You can order or cancel any services at any time. Use the Control Center at http://www.hostex.net/login/. N.B. If you have ordered any services for the present month and canceled them later, money would not be refunded for that month. Decreased amount of money for your services will be charged next month prepaid period. You will be charged only for the actually used disk space, traffic and mailboxes. | ||||||||||||||
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How can I pay for my virtual server?You can pay for hosting services only by credit card. We accept Visa and MasterCard. Other credit cards will be acceptable soon. Paying with a credit card will ensure that your account is never accidentally deactivated due to lost mail or other problems. If a problem arises when processing your credit card, you will be informed via e-mail. After you correct the problem - repeat the transaction manually. If I cancel my account, do I get a refund?HOSTEX offers full 30-day money back guarantee service. If for any reason you are not satisfied with our services during the first month - you will get all your money back, excluding transfer fees. To get a refund, please send mail to support@hostex.net with your domain name, and customer ID number. Do you offer any discount if I pay in advance?YES! We offer deep discounts for our customers. You can get deep discount for services and servers as well as for prepaid time period. The amount of your discount will depend on the total sum you pay – larger sum meens greater discount. Read the Prices and Discounts page at http://www.hostex.net/services/prices.html for more info. | ||||||||||||||
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What is services setup time?Not all services will be started immediately. To prevent frequent reconfigurations of the system and possible slowdown all changes will be done at fixed intervals: most services are updated every 10 minutes, some main services within 1 hour after several verifications.
How can I move my domain to HOSTEX?If you already own a domain name and want move it to HOSTEX please follow the steps below:
After that, InterNIC will update your domain information with new data. Now your domain is fully functional. If you want to move other than .com, .net, .org domain - please just mark the checkbox and HOSTEX staff will contact you concerning further instructions. It can take some time, depending on how fast InterNIC updates its databases concerning your domain changes. It usually takes two days. There are no fees to move your domain to HOSTEX. How can I access my new virtual server at HOSTEX before my domain is transferred?You can access your server via any ftp client by IP address 92.61.40.131 with your login name and password. When your domain is transferred we recommend using its name instead of IP address, because the latter might be changing. How can I check the content of my site before my domain is transferred and can I access it from the web?If you are using Windows there is a way around to set a local DNS record. You can add a line (without quotes) "92.61.40.131 www.your_domain_name.com" to the file c:\windows\hosts. Sample file is installed at c:\windows\hosts.sam. You can copy or rename it to c:\windows\hosts and add the line specified above or a line "92.61.40.131 www.your_domain_name.com your_domain_name.com" if you want to use both names. When InterNIC updates your domain info please remove this line. Can I use SSL encryption on my virtual server?Yes, you can use SSL encryption on our virtual server. Please mark a coresponding checkbox when ordering services to use it. You can order or cancel this service any time at our Control Center. Important! This service does not start immediatly - it will be started only after you supply the SSL Certificate.
Our partner in obtaining SSL Certificates is Thawte. To get SSL Certificate you should go to
Certificate request can be ordered from your virtual server control panel on HOSTEX by clicking link "SSL Certificate" and then choosing link to generate new certificate request. This can be done even if you have not registered SSL service yet. Then fill form carefully because there is a possibility for every visitor to view all the data.
Refer to HOSTEX manual concerning installation process.
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Why am I unable to access my server on HOSTEX?This could happen if you previously hosted your domain with other hosting provider. Your former services provider did not remove DNS records of your domain from it's servers. In this case old DNS servers point to your old server that no longer exists. Try to ping your server and if response comes from 92.61.40.131 then it is your HOSTEX account. If not - you are trying to access your old server. You should inform your former provider about this problem, it takes not more than five minutes to correct it. | ||||||||||||||
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